Success stories

The Dann Carlton Hotel is a luxury hotel for executives, business travelers, and tourism, and boasts differentiating comfort levels. It is widely-recognized in Cali within the market for executives, national and international sporting events, conferences, and vacations.

Considering the isolation, quarantine, and closure necessary in different commercial sectors, as decreed by the national government, owing to the global pandemic, the hotel sector was among those most affected, with the broadest closure globally. Thus, it was necessary to create mechanisms and/or strict protocols for basic biosecurity, in order to obtain governmental authorization to provide services and open the doors to the public once again, with total control of personnel, guests, and associates who accessed the hotel, quickly and efficiently, thus eliminating physical contact.

With the help of AXEDE, a fourth-generation TempiX® monitoring totem was installed. This was designed and manufactured in Colombia, and boasts seven biosecurity functions in one: Temperature measurement, control and identification of individuals, dispenser for hand disinfection, shoe disinfection basin, temperature report alarm, light indicator for high temperatures (fever), and biosecurity survey.

The system is connected, online, to a cloud service, which offers a dashboard and client DB integration, and permits consultation of all information on entrance of individuals to the hotel.

With TempiX®, they are able to prevent virus propagation by monitoring all those who access hotel facilities, with no contact whatsoever.

RCN Television is a company with a long track record in the television industry, communications, and audiovisual formats. It has created business units that include other stakeholders. It relies on technology, innovation, and new ways to create projects.

RCN TV was operating with an obsolete network in its data and voice components, which no longer complied with internal or external user requirements, in terms of speed, capacity, or network security.

RCN TV decided to renew its LAN network and began the process with a change in the entire fiber backbone, moving from 1 Gb to 10 Gb. On finalization of this process, it opened a bidding procedure for the renovation of its LAN, WLAN, VOICE, and VIDEO network technology. Following a very difficult competition, the contract was awarded to Axede.

The solution was an Alcatel communications system with Core Switches, distribution, and access for the LAN network. For WLAN, an Alcatel Stellar solution was included with indoor and outdoor APs. For voice, a new OXE solution was integrated with VoIP and the rainbow mobility. For video, the Polycom Trio 8800 solution was integrated into two rooms.

In order to reach our objectives, the project had an initial consultation stage, in which priorities were clearly identified, and implementation phases were defined. The work was implemented by Axede and RCN work teams, so as to have the least impact possible on channel operation, and to yield partial results at each stage.

The entire job was coordinated in a way that RCN’s service was not affected and the transition process was transparent for the entire organization.

The objective of the judicial branch is to impart justice in the best possible way, such that there may be peaceful coexistence, and conflicts or problems may be resolved, while respecting the dignity of man, as well as racial and cultural diversity, in accordance with the organization of this country. The Superior Judiciary Council conducts judicial hearings in courts throughout the Colombian territory, and even with judicial entities in other countries, in which Colombian citizens are involved. Further, the superior courts ensure the establishment of judicial guidelines on all topics within the national sphere.

The judicial branch received virtual hearings, and scheduled them semi-automatically through a system that was unreliable when faced with programming modifications or adjustment. There was neither control nor traceability for hearing status, nor identification or control of the final recordings thereof. This manual scheduling system was in no way integrated with the videoconferencing system used for virtual hearings. This situation generated congestion and delays in judicial processes, when what they sought was to promote speed and effectiveness in judicial proceedings.

The VideoX Manager solution integrated those variables necessary for the scheduling of virtual hearings and special services such as video streaming, thus facilitating the completion of fields in a single form, thanks to the use of option selection lists. These minimize human error, controlling, via validators, the exactitude of information and issuing incongruency alerts.

The solution records the data entered and automatically generates scheduling identification, where the information of the individual who performed the scheduling is included, as is the date and a large part of the label for the hearing for recordings. This sped and facilitated the control of sessions and their recording.

Similarly, VideoX Manager takes the information uploaded in the form and integrates this into the videoconferencing platform in the RP1 cloud, thus automatically sending the agenda to the email calendar of those involved, with the respective notification, to their emails. This solution permits easier adjustments and modification, of which the parties involved are notified automatically online, and these are adjusted in the videoconferencing cloud platform.

When scheduling is complete, the VideoX Manager facilitates the download of consolidated reports for rapid decision making, resource assignment for special requests, effective scheduling management, and traceability reports.

The digitalization of the scheduling process, and its automatic integration with various entities involved permitted a reduction in the time necessary to program virtual hearings, and optimized the assignment of technological resources, thus increasing their use and the number of virtual hearings, which jumped from 12,482 in 2018 to 22,978 in 2019, for an increase of 84%.

ICAP is a company that leads in the negotiation and registry of currency and securities in OTC markets worldwide. With their SET-FX and SET-ICAP Securities platforms, they have become the main source of information for currency and securities, both in Colombia, and internationally.

Axede, in hopes of maintaining client satisfaction and offering a differentiating service, began a situation analysis, in which a multidisciplinary team participated. This consisted of software, projects, and implementation personnel, whose only goal was to find an alternative that would solve the client’s need to see the contact name of outgoing calls on the recording registry.

The solution was to develop an application that would permit contact names to be uploaded into a database table, and if the called number corresponded to any of the contacts on the table, the contact name would be added to the recording registry. This way the final user could perform a consultation and visualize the field. This was key to their operation.

Banco de Occidente sought to renew its Money Desk communications system, as this area produces one of the highest profit percentages in the bank.

Their main objective was to increase Traders productivity by way of functionalities that would permit greater operational agility.

AXEDE’s solution was a Money Desk communications system (UNIGY IPC) with advanced telephone functionalities, which were configured in accordance with trader needs. Further, the development of two innovative business tools (AXEDE’s Xynthesis and InteraXion), which, integrated into the communications system positively impacted key result and management indicators, generating added value and differentiation for the client.

“This project had all of the ingredients that one needs, in order that things turn out well in a timely fashion. This occurs when programming, communication, focus, coordination, experience, teamwork, and commitment are present. Despite the multiple difficulties that always arise, we finally met our goal”.

JUAN PABLO BARNEY

Treasury and Front Office Manager