A BIG DATA and BI platform that enhances the productivity of telephone customer service teams
- Big Data
- Bussiness Intelligence
Clients: Banco de Occidente – Carbones de Cerrejón – Universidad del Externado – Team Foods
A CLOUD CONVERGENCE platform that permits effective, immediate communication via SMS and email.
- Dispatch of mass messaging and mailings
- Contact directory
- Cloud service
Clients: RCN – Universidad Javeriana – Carbones de Cerrejón – Team Foods – Universidad Externado
A platform designed for DIGITAL TRANSFORMATION of call receipt at money desks, call centers, and help desks.
- Categorizes and prioritizes
- Agenda (click to call)
- Hardware backup
Clients: Banco de Occidente – Seguros Bolivar
A CONVERGENCE multiplatform platform that permits recording system management.
- Reduction of recording search time by 75%
- Increase in productivity of personnel responsible by 35%
- Increase in information security
Clients: Set Icap – Porvenir